Provide good buisness and service
Had a stereo with screen and a backup camera installed on my wife's jeep. The work these guys did is second to none, they simply are the best and I will do business with them again and again.
The people literally broke the insides of my car. I just recently tried to sell it I’m good condition with the after market system and the person I sold it to brought it back saying the air conditioning didn’t work. My mechanic and I took the dash apart to discover QUITE A FEW THINGS VERY WRONG... The radio adapter bracket was broken, the main mounts for the factory stereo were broken (meaning I couldn’t have even put the original system back in even if I wanted to), and *SURPRISE SURPRISE* the A/C harness wasn’t reconnected after the installion of the new system. What’s worse is I DID go back to them after the installation and told them the temperature knob wouldn’t turn completely for full cold A/C, and they told me I’d have to schedule an appointment and PAY to get it fixed, which made NO sense so I opted out. I’m beyond peeved at this point since the gentleman up front was SO nice and accommodating to sell me on the new system, but I’m assuming that’s how they get you in the first place. I’m not sure if this is how Audio Express chooses to conduct itself, or if it’s just this location, but I seriously would do an INTENSE inspection after an installation if you feel the need to save money and have them install.
? great help!!!
Special thanks to Jed (manager) at the sunset location for going out of his way in correcting the problem I was having with my car alarm system! Shout out to "Jed"!
I so regret taking my 2018 Ford Transit 350HD here for a Viper alarm/remote start system. I had to return for a dead remote and get the A pillar and rubber molding at the base of the door reattached. A bracket was bent on the drivers side running board, which the manager refused to take responsibility for, he almost had me until he showed me the geri-rigged attempt to cover it up and blamed it on my conversion company. The door ajar alert is disabled from the viper remote and my factory key fob, luckily nothing was stolen when I left the slider open. You can set the alarm with all the doors ajar. the slider sometimes locks, sometimes doesn;t, sometimes unlocks, sometimes doesn;t. I wanted another store to take care of the technical issues, so I tried to contact the district manager and the corporate office. Over a week I left 2 voices mails and sent 2 emails, it took me making a complaint to Viper to finally get someone to respond. They were unable to offer me an option to get this taken care that would not cost my business a day's pay. So I'll be paying out of pocket to another company to straighten it out, and fix the running board myself.
Great customer service. And fast install with quality products
Jed and Vern hooked it up. Great costumer service! Not only did Jed give me a great deal but Vern took me out and taught me how everything works on my new radio.
I have been to the Audio Express on Sunset twice and each time I have gotten exceptional help. Zac has helped me both times and has wonderful customer service. He definitely knows his products and never tries to go above my wants and needs. I never feel pressured and I always feel knowledgeable about what I'm receiving. The installation is always on point, everything always works and prices are excellence. Definitely would recommend going to check them out and ask for Zac he's the best.
Nice, friendly, clean and FAST... I received excellent customer service from Zach and will definitely recommend friends and family...
Really cool people, Zackary was really helpful. He knew what I needed. I'll be going back
Went it today to purchase a new deck for my car and Chris helped me out and had me taken care of same day. Everyone here was friendly and knowledgeable and I would recommend this place over and over again.
Terrible audio installation company. After a simple install of a backup camera, now my dash vibrates with rattles, speakers don't work which should of never been touched and they couldn't get a simple feature working. DO NOT take your precious car to these guys YOU WILL BE regretting it.
Very happy with the service Zac provided! He was very honest when I was deciding on what stereo to buy. One was about $200 more then the other but he recommended the lower cost one! He could have easily sold me the more expensive stereo but that just shows what he and I’m sure the entire staff, he have Integrity!!! He’s very knowledgeable and made sure I understood every detail of my new stereo!! Thx!!!